Exchange policy

Due to our strict quality and safety protocols, we unfortunately cannot accept returns. 

We are always happy to process an exchange providing the request is genuine and for the right reason.

For details on our exchange deadlines and policies, please refer to the information below. Please note that our policies differ between products and that payment options may vary from one service to another. Please also note that we treat violations of our Terms and Conditions very seriously, and we have no obligation to offer exchanges to users who violate these terms, even if their requests are made within the designated exchange period. You must meet the following criteria for an exchange. 

Defective, damaged, or incorrect items:

Reports of damaged Products or order discrepancies must be communicated to Cretanbull within seventy-two (72) hours of delivery in order to qualify for an exchange. Please allow 7-10 business days for the exchange process.

• If your products are faulty when they are delivered, you may exchange the defective product(s).
• If you received a damaged or defective item from us, or the wrong item was shipped to you, you will not be responsible for return shipping charges. 
• To exchange faulty products, you must contact us within 72 hours of delivery of the products.
• We cannot accept items back that have been opened or used unless you received the item in a damaged or defective condition.

Before your parcel leaves our warehouse, it is thoroughly checked and controlled by our packing team. If you receive an item, which is damaged or defective, please get in touch with us immediately. If your item is faulty (i.e., received damage or manufacturing fault), we can offer alternatives such as repair or exchanges. For more information, please get in touch with our Customer Care team. Where possible, we will offer to repair faulty items. If you would like to exchange your item, please be aware that we can only replace it for the same product in the same size, subject to availability. You will receive a credit note if the item cannot be repaired or replaced.

TERMINATION WITHOUT EXCHANGE 

We reserve the right to terminate accounts without refund or prior notice if you violate our published Terms and conditions or become verbally abusive to our staff, other users of our site, or our associates. If such a user tries to resubscribe to our site, we reserve the right to terminate their account without a refund or prior notice and block their IP address.

Changes to this Policy

At any time, we reserve the right to modify this Exchange Policy. Such modifications will be communicated via our website. Additionally, you can obtain a current copy of our Exchange Policy by contacting us at cretanbull.co@gmail.com.
This document was last updated on September 14, 2022